Unifi vs Remote Process Sync
Both keep processes in step from your ServiceNow instance. Remote Process Sync works between ServiceNow instances. Unifi connects to ServiceNow and to any other system with an API.
Two ways to keep processes in step.
Remote Process Sync, part of Integration Hub, syncs records between ServiceNow instances, with its own queueing and ordered delivery, and replaces ServiceNow’s legacy eBonding spoke. Unifi is for bespoke eBonding with any system, built around your processes.
When some customers don’t run ServiceNow
Unifi can connect to Jira, Freshservice and any other system with an API, so one approach covers every customer.
When each customer wants its own process
Every integration in Unifi has its own settings and access, so you can change one without affecting the rest.
When your customer list keeps growing
Each new customer integration in Unifi can start as a copy of one you’ve already built and tested.
When it’s already in your subscription
Remote Process Sync comes with Integration Hub, and it’s one of several ways ServiceNow has tried to solve eBonding. Unifi has done this one job, and done it better, since 2016.
A fair warning: we make Unifi. Every point here about Remote Process Sync is taken from ServiceNow’s documentation, as of October 2026. Do check it there.
Three differences to weigh.
The choice usually comes down to who’s on the other side, how integrations get built and copied, and what you need to license.
Who’s on the other side
Unifi connects to their system through its API: ServiceNow, Jira, Freshservice and others.
Remote Process Sync: other ServiceNow instances.
How integrations are built and copied
In Unifi, start from building blocks or copy an integration you’ve built, then tailor it for each customer.
Remote Process Sync: sync definitions and Workflow Studio subflows, with a correlation engine and queue for ordered delivery.
What you license
Unifi is licensed per year through the ServiceNow Store, with no charge per transaction.
Remote Process Sync: requires an Integration Hub subscription.
Rated by the teams who run it.
In production since 2016, Unifi is rated 5 out of 5 on the ServiceNow Store from 17 reviews.
“Failed transactions can be easily corrected and replayed so that no data is lost.”
IT services provider
ServiceNow Store review · July 2019
Bring us your customer list.
Tell us who you integrate with and what each of them runs. We’ll show you how Unifi would handle every one.