Unifi: eBonding for ServiceNow
Bond ServiceNow tickets with your customers and suppliers, whatever system they run. Each integration is tailored to the relationship and runs entirely on your instance.
How many integrations do you have?
It’s the first thing we ask every team. Very few can answer it exactly, even when they go away and check.
How was each one built?
Often a mix of scripts, flows and leftovers from old projects.
Who knows how they work?
Often only the person who built them, if they’re still here.
With Unifi, every integration is listed together, built the same way and documented automatically. All three questions have an answer.
An Incident to you isn’t an Incident to them.
We’ve never seen a plug-and-play eBonding integration. Every company runs its own version of the process, so the integration has to follow yours and theirs.
Both sides
Map states, fields and rules in each direction, per transaction or across the whole process.
Without it, one side’s process bends to fit the other.
Building blocks
Most of it takes a few clicks, so developers focus on the logic that matters.
Without them, every integration starts at the nuts and bolts.
Code on demand
Write your own logic at any step when a customer needs something unusual.
No customer’s way of working has been too unusual yet.
Copied, not shared.
Share one integration across customers A, B and C, and a change for C can break all three. Unifi gives every customer their own copy, built from your golden image.
Build it once
Design the first integration around how you work. Keep as many golden images as you need.
Copy it per customer
Each new customer starts 80 to 90% done. You tweak it to match their process.
Keep every copy apart
Every copy has its own settings and its own access. Change one, and the rest never notice.
If the other side runs ServiceNow, you can license Unifi for them too. Give them a prebuilt integration that already works the way you do, then help them adjust it to their process. They get everything Unifi does, and you get an integration that’s easier to support than a custom build.
Rated 5 out of 5 on the ServiceNow Store.
Reviews from MSPs and enterprises running Unifi in production.
“With Unifi, we managed to move an integration from planning to live production in just one day.”
Telecoms operator
ServiceNow Store review · April 2024
“Makes all the right compromises between complexity and capability: if it were any more flexible it would be too complicated, and if [it] were any simpler it would sacrifice configurability.”
Global manufacturer
ServiceNow Store review · February 2024
“ShareLogic Unifi is a rock solid integration tool that’s dramatically reduced the time and cost associated with integrating with customers’ ServiceNow instances.”
Cloud services provider
ServiceNow Store review · July 2023
Go-live is the easy part.
Integrations run for years, and plenty can stop them along the way. Unifi is built to keep them running, and to tell you as soon as something stops.
Tested from real traffic
Turn real transactions into automated tests in one click, then rerun them before every upgrade.
We also test Unifi against every weekly ServiceNow patch on the oldest and newest supported releases.
Recovered without rework
Retries, replays, pause and resume, with every record’s queue kept in order.
When the other side goes down, nothing is lost and nothing jumps the queue.
Seen before it’s reported
Unifi logs every message as sent, received and processed, down to the millisecond.
Unifi raises an incident when something fails, so you can act before anyone chases.
Support from our own team. Over the past year, more than half our support tickets were answered by ShareLogic’s founders, and customers rated our support 4.9 out of 5.
What buyers ask us first.
The questions that come up in almost every initial conversation about Unifi.
How is Unifi priced?
Unifi is licensed per year through the ServiceNow Store, with no charge per transaction. However much data your integrations send, you know what you’ll pay.
What can Unifi connect to?
Any system with a REST or SOAP API, including ServiceNow, Jira, Freshservice and other service management tools, and email where that’s the only option. Unifi runs only on ServiceNow: it connects from your instance to the other system, so nothing needs installing on their side. If the other company also runs ServiceNow, they can run Unifi too.
Is Unifi a connector?
No. A connector maps fields between two systems and assumes both sides work the same way, and they rarely do. Unifi gives you the building blocks to build each integration around your process and theirs: clicks for most of it, script where you need it. Once an integration is built, you can copy it, so the next one starts most of the way done.
Is Unifi real-time?
Near real-time. Unifi sends each change as it happens, usually within a second or two. On a heavily loaded instance it can take a few seconds, because Unifi works alongside everything else your instance is doing rather than competing with it. Messages are sent asynchronously, so your agents never wait for the other system when they save a ticket. Each record has its own queue, so updates arrive in the order they happened, and you can set receipts to confirm each message was processed.
What happens when the other system goes down?
Nothing is lost. Each record has its own queue, so messages wait in order until the other side is back. Unifi retries automatically, and you can pause and resume an integration, manually or automatically, around planned downtime.
What teams check before a first call.
Most teams weigh Unifi against ServiceNow’s own tools and check where their data goes. Both are here, so the first conversation can be about your goals.
How Unifi compares
Side by side with Service Exchange, Integration Hub and Remote Process Sync, checked against ServiceNow’s documentation.
Where your data goes
Unifi runs on your instance, so data reaches only the systems you integrate with. Here’s how.
Tell us what you need your integrations to do.
We’ll start with what you want to achieve. If you already have integrations, we’ll want to know how many, how they’re built and who knows how they work. Either way, you’ll leave the first call knowing where to begin.