Unifi vs Integration Hub
Both run on your ServiceNow instance. Integration Hub is ServiceNow’s toolkit for connecting to other apps. Unifi is built around eBonding with your customers and suppliers, and the data sync that goes with it.
A toolkit, and an app built around eBonding.
Integration Hub gives you spokes, flows and API steps to connect ServiceNow to hundreds of apps. Unifi is for bespoke eBonding: two-way ticket integrations built around your processes.
When no update can go missing
Unifi queues, retries and logs each one in order, so you’re not building that for every integration.
When each customer works differently
Every integration in Unifi has its own settings and access, so it can follow their process as well as yours.
When you eBond at scale
Build an integration once in Unifi, then copy it for each new customer or supplier and tailor the copy.
When it’s fire and forget
For a Teams notification or a quick one-way update, use Integration Hub. Unifi is more than that job needs.
A fair warning: we make Unifi. Everything here about Integration Hub comes from ServiceNow’s own documentation, as of October 2026, so you can check it yourself.
Where the two part ways.
Most teams weigh up what each tool is for, how each integration gets built, and how it’s paid for.
What it’s for
Unifi is for eBonding: two-way ticket integrations with the other side.
Integration Hub: general integration and automation across ServiceNow, with a large library of prebuilt spokes.
How each integration is built
Unifi starts each one from building blocks or a copy of an existing one, with its own settings and access.
Integration Hub: spokes, flows and script steps, with ordering and retries yours to design.
How it’s licensed
Unifi installs from the ServiceNow Store, with no charge per transaction.
Integration Hub: a separate ServiceNow subscription, with usage measured in transactions and data egress.
Rated by the teams who run it.
Unifi has run eBonding in production since 2016. On the ServiceNow Store it holds 5 out of 5 from 17 reviews.
“Integration stacks can be copied and then modified to reduce development time on future integrations.”
IT services provider
ServiceNow Store review · July 2019
Use each one where it’s strongest.
Tell us who you need to connect with, and we’ll help you decide which jobs suit Integration Hub and which suit Unifi.